Resume
Hilmi Muktitama
Senior Technical Program Manager
I work across program, product, and technical delivery, helping teams plan and ship complex platform and automation work.
Experience
Work history
Employer
PT Mid Solusi Nusantara (Mekari)
Senior Technical Program Manager
Work with several engineering squads on B2B SaaS platform and automation programs, helping teams plan dependencies, prepare releases, and make decisions together.
- Coordinated product and engineering work across several quarterly plans.
- Helped teams prepare shared platform foundations, rollout dependencies, and cross-team release checks.
- Worked on commercialization setup, configuration, user access, and self-service rollout planning.
- Coordinated customer-data work across profiles, activity, segmentation, migration, access, and intelligence features.
- Coordinated automation work across service setup, configuration, reporting, knowledge sources, and AI-agent foundations.
- Used checklists, migration runbooks, risk registers, and source-linked tracking to keep releases and cross-team dependencies visible.
Technical Program Manager
Worked across several engineering squads to keep technical programs, timelines, quality checks, and stakeholder updates aligned.
- Built small Apps Script and AppSheet tools to reduce manual work in sprint ceremonies, release tracking, and status updates.
- The tools became part of the engineering team’s regular workflow.
- Introduced lightweight routines for cross-team dependencies, weekly check-ins, and risk escalation.
- Coordinated sprint ceremonies, release planning, and updates across product, engineering, and QA.
Employer
PT Privy Identitas Digital (PrivyID)
Product Manager
Managed a core platform used by 5+ internal products and 1,000+ enterprise clients, working with backend, frontend, QA, and design.
- Turned stakeholder and customer needs into a prioritized backlog, ran sprint ceremonies, and helped coordinate releases.
- Was the product team’s point of contact for questions about database structure, service architecture, and API contracts.
- Took part in incident response with the emergency team.
- Worked with business, operations, help desk, data, and security teams.
Associate Product Manager
Supported product delivery across multiple projects by translating business requirements into product backlogs and guiding client integration work.
- Worked with stakeholders to turn business requirements into product backlogs.
- Supported API integrations for 20+ clients and helped external teams through onboarding.
- Tracked development work through the sprint and checked it against product goals.
Quality Assurance Engineer
Tested API, mobile, end-to-end, and database-backed flows for a digital identity and e-signature platform.
- Worked on API, iOS, Android, end-to-end, stress, and load testing for REST APIs.
- Built Cypress end-to-end tests and checked data across MySQL, PostgreSQL, and SQLite.
- Planned, ran, and reported test cases across web, mobile, and API work.
Background
Skills, education, and certifications
Areas I work in
The areas I have worked in across program, product, and technical delivery.
Tools I have used for program management, product analysis, automation, and AI-assisted work.
Education
Bachelor's degree, Informatics Engineering
Universitas Islam Negeri Sunan Kalijaga Yogyakarta
Graduated with a GPA of 3.42.
- Vice President of UKM Saintek Musik
Certifications
Selected training in program delivery and engineering collaboration.
- Atlassian DevOps Essentials, Atlassian, 2024
- Public Speaking for Engineers: Never Get Lost in Tech Detail, Udemy, 2024
- Jira Fundamentals, Atlassian University, 2024
- Basic Concept of Project Management, Mekari University, 2023
- Agile Foundations, LinkedIn, 2020