Resume

Hilmi Muktitama

Senior Technical Program Manager

Senior TPM at Mekari with 5+ years across program management, product management, and QA engineering, currently leading cross-squad B2B SaaS platform and automation programs.

Experience

Work history

Jul 2024 - Present

Indonesia

Senior Technical Program Manager

PT Mid Solusi Nusantara (Mekari)

Leading cross-squad B2B SaaS platform and automation programs, turning complex delivery dependencies into shippable plans, release readiness, and stakeholder decisions.

  • Coordinated multiple product and engineering delivery tracks against committed quarterly plans.
  • Helped drive unified platform readiness across shared foundations, rollout dependencies, and cross-team release gates.
  • Led delivery coordination for commercialization foundations, configuration readiness, user access flows, and self-service adoption paths.
  • Coordinated customer-data foundation work across profile, activity, segmentation, migration, access, and intelligence capabilities.
  • Drove automation delivery across service readiness, configuration, reporting, knowledge-source operations, and AI-agent foundations.
  • Improved delivery governance through source-backed tracking, release checklists, migration runbooks, risk registers, rollout practices, and cross-squad dependency follow-up.

Feb 2022 - Jul 2024

Indonesia

Technical Program Manager

PT Mid Solusi Nusantara (Mekari)

Managed planning and execution of multiple concurrent technical programs across engineering squads, keeping delivery timelines, quality standards, and stakeholder communication coordinated.

  • Designed and implemented SDLC automation tools using Apps Script and AppSheet, replacing manual workflows across sprint ceremonies, release tracking, and status reporting.
  • Established automation tooling as a new standard adopted across the engineering organization.
  • Established program management practices for cross-squad dependency tracking, weekly sync cadences, and structured risk escalation.
  • Coordinated sprint ceremonies, release planning, and stakeholder communications across product, engineering, and QA teams.

Nov 2020 - Feb 2022

Product Manager

PT Privy Identitas Digital (PrivyID)

Owned a core platform product consumed by 5+ internal products and used by 1,000+ enterprise clients, managing a full-stack squad across backend, frontend, QA, and UI/UX.

  • Translated stakeholder and customer needs into prioritized backlogs, ran sprint ceremonies, and coordinated releases with minimal negative impact to production.
  • Served as technical domain expert for database structure, service architecture, and API contracts.
  • Led incident response as part of the emergency team.
  • Coordinated cross-functionally with business, operations, helpdesk, data, and security teams across the organization.

Mar 2020 - Nov 2020

Yogyakarta, Indonesia

Associate Product Manager

PT Privy Identitas Digital (PrivyID)

Supported product delivery across multiple projects by translating business requirements into product backlogs and guiding client integration work.

  • Worked closely with stakeholders to translate business requirements into product backlogs across multiple projects.
  • Supported 20+ client API integrations, guiding external teams through technical onboarding and integration procedures.
  • Defined and monitored development tasks within the sprint cycle, ensuring delivery aligned with product goals.

Jun 2019 - Mar 2020

Quality Assurance Engineer

PT Privy Identitas Digital (PrivyID)

Established testing practices across API, mobile, E2E, and database-backed flows for a digital identity and e-signature platform.

  • Established API, mobile iOS and Android, and E2E testing practices, including stress and load testing across REST APIs.
  • Built automated E2E test suites using Cypress and performed database validation across MySQL, PostgreSQL, and SQLite.
  • Planned, executed, and reported test cases across web, mobile, and API layers.

Credentials

Skills, education, and certifications

Top skills

Program, product, and technical delivery skills aligned to B2B SaaS platform, customer data, rollout, and AI automation work.

Multi-squad Technical Program ManagementStakeholder CommunicationRisk Management & EscalationPlatform and Integration DeliveryCustomer Data Platform / Customer 360Commercialization and Access RolloutRelease Readiness and Migration PlanningJira/Confluence Execution TrackingAgile/ScrumSDLCProduct ManagementSoftware TestingSQLREST API

Tooling used for program management, product analysis, automation, and AI-augmented TPM workflows.

JiraJira Forge app developmentConfluenceMetabaseGoogle WorkspaceApps ScriptAppSheetGitClaude CodeAtlassian MCPCustom AI skill authoringCodexAntigravity

Education

Bachelor's degree, Informatics Engineering

Universitas Islam Negeri Sunan Kalijaga Yogyakarta

Jul 2014 - Sep 2018

Graduated with GPA of 3.42; Vice President of UKM Saintek Musik.

  • GPA 3.42
  • Vice President of UKM Saintek Musik

Certifications

Licenses and certifications

Selected certifications from the latest resume source.

  • Atlassian DevOps Essentials, Atlassian, 2024
  • Public Speaking for Engineers: Never Get Lost in Tech Detail, Udemy, 2024
  • Jira Fundamentals, Atlassian University, 2024
  • Basic Concept of Project Management, Mekari University, 2023
  • Agile Foundations, LinkedIn, 2020